For sale is an 11- year-old company offering residential HVAC, plumbing, air quality services, and 24-hour emergency services. The company has over 1,100 active service plans and dominates up-selling indoor air quality services in the Kansas City Metro area. The fleet of five fully stocked and paid-for vans act as “rolling warehouses.” Approximately 94% of customer estimates turn into sales. Additionally, the company has a 96% customer retention rate along with 5-Star Google Reviews, an “A” rating with the Better Business Bureau, and Angie’s List has also given them an “A+” rating.
The company uses well-rounded Master Service technicians in the top 1% of all technicians in the area, capable of installation, service calls, and trained to sell products. This cross-utilization makes the technicians a “Swiss Army Knife” employee, reduces the need for extra sales employees, and increases margins. HVAC-related services account for 85% of revenue, Air Quality 8-10%, and Plumbing 5-7%, with an average ticket value of $1,200.
The owner expects all employees to stay post-sale. Kansas requires Master Plumbing and Master Mechanical licenses to operate the business. The lead technician will have his Master Mechanical license by the end of the year.